Privacy Policy | Zetbaj — Our Commitment to Protecting Your Data

Zetbaj ("we", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how keep it secure.

By using the Zetbaj website or mobile app, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully.

If you have any questions, reach out to our support team directly. We're always here for you.

Various types of information are collected when you create an account and use Zetbaj's services. This data falls into two main categories:

a) Information you provide directly:

• Full name, email address, and mobile number.
• Government-issued ID details for date of birth verification and identity checks (KYC).
• Payment method details (mobile banking numbers, bank account information).
• Profile photos or messages sent to customer support.

b) Automatically collected information:

• IP address, device type, operating system, and browser information.
• Usage patterns collected through cookies and log files.
• Pages visited and time spent, games played, and login timestamps.
• Transaction history and gaming activity records.

Zetbaj uses your data only for specific, legitimate purposes. The key purposes are outlined below:

Zetbaj never sells your personal data to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Only the minimum data necessary to process financial transactions.
• Identity Verification Services: Licensed third-party provider for KYC processing.
• Law Enforcement: In response to valid legal orders or regulatory demands.
• Technology Partners: For platform operations, under strict confidentiality agreements.

In all of the above cases, only the minimum necessary data is shared. All third parties are required to comply with Zetbaj's privacy standards.

Zetbaj's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand usage patterns and improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Zetbaj retains your data for as long as necessary or as required by law:

• Account data: retained for as long as your account remains active.
• Financial records: retained for 5–7 years after account closure (as required by law).
• Customer support records: retained for up to 3 years.
• Log files: typically retained for up to 12 months.

Once the required retention period has passed, data is securely deleted or anonymized.

Zetbaj follows the highest industry security standards to protect your data:

• All data transmissions are secured with SSL/TLS 256-bit encryption.
• Sensitive information is stored in an encrypted database.
• Regular security audits and penetration testing are conducted.
• Staff data access is strictly controlled and logged.
• Suspicious activity is automatically detected and blocked.
• Two-factor authentication (2FA) is available for added security.

As a Zetbaj member, you have the following rights regarding your personal data:

• Right to Know: You can find out what data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that certain uses of your data be restricted.
• Right to Portability: You may request a copy of your data in a structured format.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

Zetbaj is an adults-only platform. We do not serve anyone under 18 or knowingly collect their data.

If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the account will be closed.

Zetbaj's platform may occasionally reference third-party services. These third parties have their own privacy policies, which Zetbaj has no control over.

Zetbaj is not responsible for the privacy practices of third-party services. We recommend reading the privacy policy of any external service before using it.

Zetbaj may update this Privacy Policy when needed. For significant changes:

• Advance notice will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The "Last Updated" date on this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the following:

• Email: [email protected]
• Live Chat: Available after logging in to the platform.
• Support Hours: 24/7 support available in Bengali.